Shravinx (“we” & “us”) is the operator of https://shravinx.com. By placing an order through this website, you agree to the Returns & Exchanges terms outlined below. These policies ensure transparency and mutual understanding for a smooth customer experience.
Customer Support:
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WhatsApp: +91-7887885588
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Email: shravinx@gmail.com
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Phone: +91-7887885588
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Support Hours: Monday to Saturday, 10:30 AM – 6:30 PM (Sunday Closed)
Exchange Policy
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Exchange requests are valid within 6 days from the date of delivery.
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Products must be in original condition with tags and packaging intact.
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Exchange is allowed for:
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Size changes of the same product.
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Different products (not part of combo or promotional offers).
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Products bought under “Buy 2 for ₹1699/1999/2399” or “Buy 3 for ₹1899” offers are only eligible for size exchange of the same variant.
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If the new item is of higher value, the customer pays the difference.
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If the new item is of lower value, the difference is credited as Store Credit.
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A nominal exchange fee of ₹99/- is applicable.
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If desired size is unavailable, store credit (original value – ₹99) will be issued.
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Store credit is valid for 120 days from the issue date.
Why ₹99/- Exchange Fee?
This covers reverse shipping, logistics, and handling charges.
What Cannot Be Exchanged
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Accessories, innerwear, and socks
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Sale items
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Products without original tags or packaging
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Used or soiled products
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Requests without a valid unboxing video in case of defect/wrong/incomplete items
Damaged / Wrong / Incomplete Orders
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Notify us within 48 hours of delivery.
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Email your concern with a proper unboxing video to shravinx@gmail.com.
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Unboxing video must:
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Show all 4 sides, top & bottom of the parcel
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Be continuous with no pauses or cuts
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Clearly show the shipping label and product condition
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Products returned used, or without the required video proof, will not be accepted.
Unboxing Rules for Returns & Exchanges
To process return/exchange for damaged/missing/wrong items:
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Video must show all sides of the parcel before opening.
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Unboxing should be in one continuous shot – no cuts/pauses.
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Product damage or item quantity must be visible on video.
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Submit the video within 48 hours of delivery.
Second Exchange Policy
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No standard policy for second exchange.
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However, if allowed, a shipping fee of ₹250/- plus any applicable difference must be paid.
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Email your request to shravinx@gmail.com.
Pickup Timeline for Exchanges
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Reverse pickup happens within 2–3 business days.
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Pickup availability depends on the pincode serviceability.
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If not serviceable, ship via IndiaPost Registered Parcel.
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Reimbursement up to ₹99/- will be provided.
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Exchange Product Dispatch
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Once pickup is complete, you will receive a payment link for ₹99/- and any difference amount.
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The exchanged item will be dispatched within 3–5 business days after payment confirmation.
Pickup Failure
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We make 3 attempts for reverse pickup.
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If all fail, contact us on WhatsApp +91-7887885588 to reinitiate.
Return & Refund Policy
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If you don’t want an exchange, opt for a Store Credit refund via the Exchange Centre.
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Store Credit will be issued after deducting the ₹99/- fee.
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Valid for 120 days.
Fraudulent Behaviour
Shravinx reserves the right to cancel any orders deemed inappropriate or fraudulent, without refund.
This includes:
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Misuse of offers
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Inappropriate communication
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Any unethical conduct within the Shravinx community
How to Return/Exchange
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Go to the bottom of the site and click ‘Exchange Centre’
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Enter your Order ID and Email
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Select the order and provide:
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Reason for return/exchange
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3 images (front, back, and tag)
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Comments (if any)
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Choose:
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New size/product (for exchange)
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Store Credit (for refund)
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After approval:
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Pickup will be scheduled
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Pay ₹99/- via the link sent to your email
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Upon payment, the exchange item will be dispatched.
For Store Credit, confirmation will be shown post-approval. The credit will be processed within 24–48 business hours.